Frequently Asked Questions

We have two showrooms in Naples area: a 7,000 sqm store in Giugliano in Campania (Naples) and a one in Chiaia neighborhood, in Naples city center. At both locations, you can take advantage of the services and assistance offered by our consultants, whether for single purchases or interior design projects.

The store in Giugliano in Campania serves as Ciat Design’s headquarters; there, you’ll find a wider selection of ready-to-ship items. The Naples Chiaia store is a boutique in the city center where you can explore various display rooms featuring a carefully curated selection of products.

At both locations, you can request the services and assistance offered by our consultants, whether for single purchases or for interior design projects.

Of course, you can visit us at one of our showrooms by booking an appointment or contacting us online through the Personal Design Shopper service.

Whether online or in person, we’ll help you choose furniture and home accessories based on your needs and tastes, guiding you through the configuration process (for single purchases) or entrusting your dream home to one of our architects and interior designers.

No, we’re sorry, but we do not accept trade-ins and we do not pick up used furniture.

Call us or send an email to explain the problem and schedule an in-store appointment. If you purchased online, send an email to [email protected] with your order details (you’ll find them in the order confirmation email you received at the time of purchase) and one or more photos of the damage.

You can just walk in, our opening hours are:

Giugliano
Mondays to Saturdays 09:30 am - 1:30 pm / 3:30 pm - 8:00 pm

Napoli Chiaia
Mondays 3:30 pm - 7:30 pm, Tuesdays to Saturdays 10:00 am - 7:30 pm

However, if you need to speak with one of our consultants, we recommend scheduling an appointment via email at [email protected] or calling us at (+39) 081 819 6364.

Consultations are free for all items purchased from us. However, if you only need design services, this is a paid service to be arranged separately.

Of course, you can book an appointment at one of our showrooms by emailing [email protected], calling us at (+39) 081 819 6364, or sharing your project through our Personal Design Shopper online service.

Products sold through our showrooms and online shop are 100% authentic, as we are authorized dealers of over 200 Italian and worldwide design brands. You can ask for further information via chat or by emailing [email protected].

Products sold online with the “Verified by Ciat” label are part of the Showroom Affairs category, which is our section dedicated to the sale of furniture displayed in our showrooms. The blue “Verified by Ciat” label certifies that the item is inspected by our team before being put up for sale.

"Verified by Ciat" products are always ready to ship and sold with discounts of up to 30%. The product’s configurations, colors, and materials are always listed in the product details page. Always check the item’s specifications carefully before making your purchase, and if the item available for immediate delivery isn’t what you’re looking for, you can always configure and order it.

“Verified by Ciat” products from the showroom may have minor defects or imperfections that, however, do not affect their beauty or functionality.

Showroom Affairs is our section dedicated to items from our showrooms. These are furniture, lamps, and home accessories that are part of our display, meaning they are ready-to-ship and offered at competitive prices.

Please remember to always check the individual product detail page for the ready-to-ship configuration (color, materials, dimensions, etc.). Showroom items may have minor defects or imperfections that, however, do not affect their beauty or functionality.

We respond to quote requests as quickly as possible, generally on the same (business) day you submit it or by the following day.

Of course, if the product is from one of the brands for which we are authorized retailers, we can order it for you. However, if the product is no longer in production, we unfortunately cannot help you.

We guarantee that the products are in compliance with specifications and fit for their intended use at the time of delivery. The product warranty is valid for 2 years from the date of purchase.

However, we do not provide any additional warranty beyond that related to the product’s conformity; for example, a damage caused by or improper use of the product is excluded. Technical support and warranty service, where applicable, are provided by the individual manufacturers, in accordance with the terms set forth in the documentation accompanying the Products. We do not guarantee the compatibility of the product with other products or equipment you use, nor do we guarantee the suitability of the products for the specific use you have in mind.

Please find more details in our Terms and Conditions.

If you want to be sure you’re buying an authentic product, choose our online store. On general-purpose websites, you might encounter non-authentic items or products shipped improperly via express carriers that aren’t specialized in delivering furniture.

When you shop at ciatdesign.com, you can be sure you’re buying authentic items, carefully packaged and shipped, covered by insurance during transit, and with the option to contact Customer Service at any time.

Ofcourse, our team of architects, interior designers, and an in-house installation crew will guide you through every stage of your project, from the initial concept to completion. The architect assigned to your project will oversee every stage of the process, including assembly and installation, to ensure that everything turns out exactly as you envisioned it together.

Per i nostri progetti, possiamo occuparci di:

• — Interior design concept and plan
• — Lighting concept and plan
• — On-site stylistic supervision throughout every phase of construction
• — Research, selection, and configuration of furnishings
• — Curation of artwork
• — Supply, transport, and installation
• — Styling and final setup

No problem, we work with clients located on other continents as well! You can either start from our Personal Design Shopper online service for a quick consultation or contact us via chat or email at [email protected].

You can contact Customer Service via chat and let us know which item you’re interested in, or fill out the form on the page for the product you’ve chosen. We’ll get back to you to get more details about your idea and create a custom configuration and a personalized quote for you.

Installation is an optional paid service provided by our in-house installation team. You can request a quote during checkout, simply check the White Glove Service box to receive a quote shortly. Requesting additional services does not affect your purchase; you can still proceed to the next steps.

We're always open to collaborations and partnerships with design professionals. Please contact us at [email protected] or call us at (+39) 081 819 6364.

If you have an account on our online shop, you can follow your order steps in your personal area. If you placed your order as a guest, you will be notified by email whenever your order is updated.

Yes, but please contact us via chat within 24 hours from order confirmation to modify or cancel it. For ready-to-ship items (ie: Showroom Affairs), please contact us within 12 hours.

You'll receive an email notification as soon as the item you ordered leaves our warehouse.

Some items are exclusive to the physical showroom, which is why you might not see them in the online store. Email us at [email protected] for more information, or if possible come back to the store to complete your purchase.

Please remember, items in the showroom are often one-of-a-kind. We recommend that you make your purchase right away so you don’t risk missing out and having to wait for a new order!

No, the invoice must be requested at the time of purchase. To receive the invoice, select the option “Request Invoice” on the payment page and enter your company or sole proprietorship information (Company Name, VAT Tax/ID, etc.)

Unfortunately, you cannot request one later, because by law, if it is not requested at the time of the order, the transaction is recorded for tax purposes via the electronic receipt. Once the receipt has been issued, it can no longer be canceled to issue an invoice.

At checkout, enter your valid VAT number; the system will automatically recognize whether you are registered with the VIES system, which allows you to be exempt from VAT. If you encounter any problems or need assistance, please contact us via email.

For online purchases, we accept the following:

• — Credit card
• — Bank transfer
• — PayPal

We’re sorry, but we do not accept cash on delivery.

yes, shopping on our website is 100% secure.

We use SSL encryption to protect your sensitive data from unauthorized access.

• — Credit/debit cards: Transactions are encrypted and protected by the 3D Secure anti-fraud system
• — PayPal: Payments are processed through your PayPal account, without sharing your financial information
• — Bank transfer: Payment is handled directly and securely through your bank’s online banking service

Display items (Showroom Affairs) or those marked as “Ready to Ship” are shipped within 24–48 business hours. The estimated delivery times listed below should be added to these:

ITALY
corriere espresso: 1/2 days
vettore specializzato: 7/10 days

EUROPE
corriere espresso: 3/5 days
vettore specializzato: 10/15 days

REST OF THE WORLD
corriere espresso: 5/7 days
vettore specializzato: 30/40 days

For items that are not immediately available, the production times are listed in the individual product detail pages, to which you must add the delivery times shown above.

For further information, please read our Shipping policy.

It depends on the type of item and the brand. You can check the production times in the product details page for the item(s) you’re interested in; these are listed in business days or weeks. In the event of delays on the manufacturer’s part, we’ll notify you and follow up to ensure your order is completed.

In-store pickup is not a shipping option available at checkout, but if you’re in Naples or the surrounding area, you can contact us via chat or at [email protected] before completing your purchase so we can work out a solution together.

We ship worldwide! When goods are destined for markets outside the EU, the customer purchases them with Italian VAT (22%) deducted. Upon arrival of the goods at the customs office in the destination country, the carrier will contact you to inform you of the cost of VAT and customs duties in the destination country. The shipment will be released and delivered following payment.

Please read our Shipping policy for further information.

If any issues should arise, a customs agent will contact you to guide you through the customs clearance process and release the shipment. You can also contact us at any time if you have any questions or concerns.

All items, including bulky or fragile ones, are carefully packaged by the manufacturer or in our warehouse (for in-stock items) to minimize the risk of damage. In addition, all our shipments are covered by insurance against theft and damage.

Standard delivery is always at street level. If you need delivery to your floor, you can select the Floor Delivery checkbox during checkout to receive a quote.

You can exercise your right of withdrawal within 14 days of receiving your order. You can return your order directly from your account or, if you purchased as a guest, you can click on Order Status in the website footer.

First, our team will inspect the condition of the returned merchandise and notify you whether the return has been accepted or if any issues have been found that affect the product’s value, such as damage caused during shipping.

The refund will be issued within 14 days of notification that the return was accepted, and includes standard shipping costs (excluding, therefore, any additional fees for shipping methods other than the one we offer).

You must return the items you ordered within 14 days of submitting your return request. For more information, visit the page dedicated to our Return policy.

Please send us an email describing the problem and attach one or more photos to help us assess the extent of the damage and provide you with the appropriate guidance.