The offer and the sale of products through this online shop is proposed by the company CIAT srl, and are drawn up in compliance with the regulations on electronic commerce and distance sale contracts.
Company information:
CIAT srl Via San Francesco a Patria, 168 80014 – Giugliano in Campania, Naples - Italy
The Customer declares to have read all the information and general conditions of sale presented herein, before placing an order.
General conditions of sale
In these General Conditions of Sale: a) "Customer": means the person who purchases the products from CIAT srl and who holds the status of consumer, meaning the natural and legal persons who make the purchase and act for purposes unrelated to any entrepreneurial or professional activity;
b) "Website" means the website www.ciatdesign.com.
These general conditions of sale ("General Conditions") regulate methods and conditions of sale of the products marketed by CIAT srl ("Products").
All sales contracts for the products sold by CIAT srl to third parties ("Customers") are regulated by these General Conditions, which are an integral and essential part of any proposal, order and placement of a purchase order for the Products. Sales conditions applied to the orders are those in force at the moment of placing the order.
1. Products: prices and features
1.1 Unless otherwise agreed, Products prices published on the website by CIAT srl are in Euros and are VAT included. Prices guaranteed to the Customer shall be those published on the Website when the order is placed. The price stated at the moment of purchase is fixed and definitive.
Prices presented on the Website by CIAT srl cancel and replace the previously stated ones, and are subject to Products availability.
Technical and functional features of the Products published by CIAT srl contained in this Website to illustrate Products, are those sent by producers. CIAT srl is not liable for the truthfulness and completeness of the information. Products images are for illustrative purpose only and are not binding.
Products cannot be sent for testing. Although CIAT operators can provide Customers with information on the Products, the Customer is responsible for the choice of the Products ordered and for their conformity to the specifications sent by each producer.
2. Orders - billing
Each order placed on ciatdesign.com represents a contractual proposal of the Customer. Clearance of the order by CIAT srl represents its confirmation and acceptance.
Tax documents related to orders will be issued by CIAT srl at the time of dispatching Products to the Customers. The invoice will be issued by CIAT srl The Customer will have to indicate the exact necessary information and the billing address.
3. Order fulfilment
The order will be fulfilled according to the terms stated on the Website. Deliveries usually take place within 3/5 days, if Products are marked as "available".
Should the order not be executed (in the event of unavailability of the Product ordered by the Customer), CIAT srl will inform the Customer as soon as possible about the delivery times for the supply of the unavailable products. Should the Customer not intend to wait (no later than 30 - thirty - weekdays) and decide to give up the Product, CIAT srl will refund the Customer of the price paid at the time of the purchase.
In the event of breakage, stock depletion or unavailability of the ordered Product, CIAT srl will inform the Customer as soon as possible, stating a new deadline for Product availability.
The Customer will send an e-mail confirmation for his/her choice: to wait for the Product supply or to request a refund.
4. Conclusion of the agreement
The conclusion of the agreement will only take place at the moment of the order confirmation by CIAT srl.
The Customer will be notified of the acceptance by fax, standard mail or e-mail. The message will state the order confirmation with all the elements of the agreement (order identification code and customer data, products ordered, prices, delivery dates, address and expenses shipping, etc ...).
The order form will be stored in our database for the period of time necessary to process the orders and in any case in accordance with the law.
Once the agreement is concluded, Ciat srl will send, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, information relating to the essential characteristics of the product and detailed indication of the price, the means of payment, the right of withdrawal and delivery costs). Furthermore, the user will be able to access the order form and / or the data relating to it through their personal account.
CIAT srl reserves the option not to confirm any order for whatever reason, especially if involving supply problems or the order itself.
5. Products delivery
Products are shipped to the address stated by the Customer. Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, credit card and PayPal payments are attested by the transaction confirmation by the circuit.
We deliver through qualified express couriers, such as SDA and BRT, to guarantee the quality of our service and Products integrity.
Delivery times
CIAT srl ships orders usually within 3/5 days for European destinations, subject to Product immediate availability in stock. Although accurately calculated, shipping terms stated in this Website are not binding on CIAT srl, and can be confirmed or changed, according to the Company requirements. Delivery times are stated in weekdays.
In this period, due to external reasons connected to the worldwide pandemic, the lead time as well as the shipping costs might be different than what is shown on our website. We reccomend to contact our sale office at [email protected] for an accurate check. In any case, we will send an order confirmation document in about 1 or 2 days after your purchase including all the details. In this timeline, we will analyze all the aspects of your purchase and will eventually offer changes trying to optimize the lead time and the shipping costs.
For Products having different delivery times, the deadline applied is equal to the item with the longest delivery time. For delivery delays of less than 30 (thirty) days, the Customer is neither allowed to refuse the delivery, nor to ask for refunds or compensations. CIAT srl reserves the right, if necessary, to segment the delivery of Products in different steps (even for items belonging to the same order).
Delivery is to be considered completed at the moment the Product is consigned to the Customer.
The delivery note issued by the courier and dated and signed by the Customer is proof of transport and delivery of the Product.
Please note that:
On delivery, the Customer must verify the content of the package, the conformity and state of the Product(s). CIAT srl recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that:
The number of parcels corresponds to that stated in the enclosed delivery note;
The package is intact, neither damaged nor wet or adulterated, and the content undamaged.
Should the Customer note any anomalies, delivery of the Products must be refused or detailed reserves must be put in writing and dated. Reserves expressed by the Customer must be notified to the courier by registered letter with acknowledgement of receipt in 3 (three) days from the delivery.
Once the Customer signs the delivery note with no "reserve", he/she will no more be able to question the external conditions of the delivered Product. Issues about integrity, correspondence or completeness of the Products received must be notified within 3 (three) from the delivery.
CIAT srl reserves the right to deliver the Products through a courier selected by the Customer. Unless otherwise specified, all deliveries will take place on street level.
Special delivery terms and conditions must be previously agreed between the Customer and CIAT srl, and accepted in writing by CIAT srl
6. Products pick-up in the absence of the customer
Should the recipient be absent during the delivery, the courier will leave a note stating address and method for collecting the package. If the Customer does not collect the package within the deadline indicated by the courier, Products will have to be returned carriage paid to CIAT srl, that reserves the right to refund the Customer for the price of the Product, shipping costs not included.
In the event of a Product error, the Customer is in charge of returning the Product(s) to CIAT srl within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.
Once the Product is received in its correct form, CIAT srl will send at its own expenses the right Product initially ordered.
7. Force majeure
The following cases are to be considered as force majeure, apart from those specified by law:
Total or partial strikes, internal or external to the Company, stop of means of transport or provisions for any reason, governative or legal restrictions, computer breakdowns, telecommunication halt included networks and the Internet.
Force majeure will cause the suspension of the order. If after 3 (three) months the parties observe the persistance of the force majeure, the order will be automatically cancelled, unless otherwise agreed.
8. Products warranties - Technical assistance
CIAT srl only guarantees Products integrity until delivery time (further on, la "Garanzia CIAT srl").
8.1 Possible defects covered by the CIAT srl Warranty must be reported by the Customer (otherwise the report will be considered null and void) not later than 14 (fourteen) days from the date of delivery. In case the CIAT srl Warranty can be applied, the Customer has the right to only have his damaged Products replaced after returning them, excluding any right for a compensation for further damages. The necessary shipping costs to replace the items are covered by CIAT srl
8.2 Being understood everything on point 8.1, all the items presented in our online shop are covered by a 24-month warranty against defects of compliance.
CIAT srl does not offer any further warranty than that given by the single manufacturers of the Products here commercialized. The technical assistance and all the repairs of the Products covered by the warranty, when provided, are taken care of by the single manufacturers, according to the terms and the forms reported on the papers attached to Products themselves. In particular, CIAT srl neither offers any warranty on the compatibility of Products with other items or devices used by the Customer, nor offers any warranty on the Products suitability for any use conceived by the Customer.
8.3 Except for the supposition of fraud or of an important guilt of CIAT srl, it’s from now settled that, should be recognized the responsibility of CIAT srl towards any claim of the Customer - including the partial or full non-execution of the obligations assumed by CIAT srl towards the Customer regarding the execution of an order – the responsibility of CIAT srl cannot be higher than the price of the Products purchased by the Customer and about which a contestation was raised.
9. Right of withdrawal
9.1 According to the clause 5 of the Legislative Ordinance number 185 of the 22nd of May 1999, the Customer (if recognized as “Consumer” according to the clause 1, letter B, of the D. Lgs 22 maggio 1999 n. 185) has the right to withdraw from the contract and to send back the Products ordered, with no penalty and without specifying the reasons, not later than 14 (fourteen) days from the delivery time.
9.2 The Right to Cancel the contract of sale can be exercised by the Customer within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the goods.
To exercise the right to cancel, the Customer must inform us
a) by mail CIAT srl,Via San Francesco a Patria 168 - 80014 Giugliano in Campania, Naples - Italy b) by fax (+39) 081 8196285 c)by email [email protected]
of his/her decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). The attached model cancellation form can be used, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for the Customer to send his/her communication concerning the exercise of the right to cancel before the cancellation period has expired.
9.3Effects of cancellation Should the customer cancel this contract, we will reimburse to the Customer all payments received, including the costs of delivery (except for the supplementary costs arising if the Customer has chosen a type of delivery other than the least expensive type ofstandard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by the Customer.
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from the Customer any goods supplied, or (b) (if earlier) 14 days after the day the Customer provides evidence that he/she has returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about the Customer's decision to cancel this contract.
We will make the reimbursement using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement.
9.4 The Customer shall send back the goods or hand them over to us at the address: CIAT srl, Via San Francesco a Patria 168 - 80014 Giugliano in Campania, Naples - Italy without undue delay and in any event not later than 14 days from the day on which the Customer communicates the cancellation from this contract to us. The deadline is met if the Customer sends back the goods before the period of 14 days has expired. The Customer will have to bear the direct cost of returning the goods.
9.5 The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The returned goods must be in resalable condition.
9.6 The right to cancel stated in point 9.1 cannot be exercised by the Customer if the Products purchased have been made to the consumer's specifications, are clearly personalized or deteriorate or expire rapidly.
9.7 CIAT srl recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that number of parcels corresponds to that stated in the enclosed delivery note and that the package is intact, neither damaged nor wet or adulterated, and the content undamaged.
10. Payment
Payment is due at the moment of the order confirmation.
The Customer commits to pay the agreed price for the Product ordered on the Website (price fof the Product plus Shipping costs), and to pay - when necessary and directly to the courier - VAT and any other tax related to the import of Products in the country of destination of the Product.
The Customers pays for the order:
- By credit card, as suggested on the Website. The Customer guarantees to CIAT srl to have all authorizations necessary to use card payment while confirming the order.
- By PayPal, as suggested on the Website. The Customer guarantees to CIAT srl to have all authorizations necessary to use PayPal while confirming the order.
- By bank transfer in favour of CIAT Arredamneti srl, as suggested on the Website. In the event of missing reception by CIAT srl of the bank transfer within the following 14 (fourteen) days from the order, CIAT srl reserves the right to cancel the order. Bank details of the Company will be provided at the order confirmation.
11. Failure to pay - Conditional sale
Products ordered are property of CIAT srl until the definitive and complete payment of their price (Art. 1523 and following of the Civil Code). CIAT srl reserves the right to demand the Products ordered in case of failure to pay.
In this event and by request of CIAT srl, the Customer commits to return any non-paid item, at his/her own expenses.
12. Complaints / Return for defects, damages or non-compliance
Should the purchased product get damaged during shipping or because of factory defects, Ciat srl will replace the product under warranty, with no additional charge.
Complaints for non-compliance and/or missing parts of delivered Product(s) with the order must be sent in writing to CIAT srl, within 3 working days after the delivery.
No claim will be accepted after this timeline.
Please contact the Customer Service stating the defects or non-compliance, and whether you wish to return the product and receive another similar item(compliant to the one you ordered and faultless, subject to stock availability) or return the product in chancery for a refund of its price.
Once we have received the product and once the problem encountered is verified, we will ship the replacement item (if available) or refund you the amount paid on the method of your choice between your credit card or PayPal account.
The Customer must keep the original packaging and the delivery note.
13. Personal information
Customers' personal data, including e-mail addresses of the Website users, are processed in accordance with the art. 13 of the D.lgs. 196/2003 "Codice in materia di protezione dei dati personali", also known as Privacy Policy. Personal information requested from and related to the Customer is essential to process and ship the order, to issue invoices and to draft warranty agreements, as the case may be. For this purpose, CIAT srl may provide suppliers with this information personal.
The Customer may object to this disclosure (pursuant to art. 7 of D.lgs. n. 196/2003) and has the right to access, modify, amend and delete all data related to him/her, by writing to
CIAT srl, Via San Francesco a Patria, 168 80014 – Giugliano in Campania, Naples- Italy
The "approval click" constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature.
15. Non renunciation
Any one or more failure by CIAT srl to enforce any provision of this agreement or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion.
16. Integrality of the agreement
These General Conditions of Sale represent all obligations of the parties. No other general or special term and conditions communicated by the Customer shall neither be included in, nor depart from these General Conditions.
17. Intellectual property
CIAT srl owns the intellectual property right upon the Website and the right to display the elements of the e-shop catalogue. Consequently, the total or partial reproduction of the elements contained in the Website or the catalogue on any medium whatsoever, the use of such elements and the fact to make them available to third parties are formally prohibited.
18. Nullity
Should one or more clauses of these General Conditions be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.
19. Competent court
This agreement is governed by Italian law.
In the event of a dispute and where no amicable settlements were reached between the parties, where applicable mandatory dispositions of law related to consumer protection (as in art. 1, letter B of D.Lgs 22 maggio 1999 n. 185), any controversy linked to these General Conditions will be of exclusive competence of the Court of Naples (Tribunale di Napoli, Italy).
Pursuant to and by effect of clauses no. 1341 and 1342 of the Civil Code, the Customer declares to have accurately read, understood and accepted specifically the following clauses of these General Conditions of Sale of CIAT srl: 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.
